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See how it works
There are two ways that a guard can be called to a homeowner’s property:
Option One: After your contacts
Step 1. The Home Manager™ will always call the property first. This will help identify false alarms. Resetting your alarm panel will cancel the event and prevent further messages being sent out. Otherwise:
Step 2. Your 1st nominated Contact is notified. This could be your own mobile and work office phones, and nominated e-mail address.
Step 3. If there is no response from Contact 1 after 2 minutes, your 2nd Contact is then notified - this may be a neighbour or friend.
Step 4. If there is no response from Contact 2 after a further 2 minutes, your 3rd Contact is notified.
If none of your contacts respond, Group 4 Securicor is notified and a guard is dispatched.
Option Two: Instead of your contacts
Step 1. The Home Manager™ will always call the property first. This will help identify false alarms. Resetting your alarm panel will cancel the event and prevent further messages being sent out. Otherwise:
If no response is received from the property, Group 4 Securicor is notified and a guard is dispatched. Your Contacts will not be sent any alert messages.
Intamac provide homeowners with the flexibility to choose between either option and allows you to change between them at any time via a secure on-line account.
